SHIPPING POLICY

Last Updated: July 29, 2026

At VEXRIONEU, SL (accessible via vexrioneu.com), we are committed to delivering high-value cameras, lenses, and electronic products safely, efficiently, and transparently to our customers across Spain and all European Union (EU) member states.

This Shipping Policy details our order processing schedules, delivery timeframes, fulfillment mechanisms, and answers frequently asked questions regarding your shipment.

1. Order Processing & Cut-Off Time

• Order Cut-Off Time: Our daily order processing cut-off time is 18:00 (6:00 PM) Spain Local Time (CET/CEST).

• Processing Schedule: Orders placed and paid for before 18:00 on a business day (Monday through Friday) will begin processing the same day. Orders placed after 18:00, or on weekends and public holidays, will begin processing on the next business day.

• Payment Verification: Order processing begins once payment confirmation is received. For security and fraud prevention, high-value transactions may undergo brief electronic verification prior to dispatch.

2. Dispatch Hubs & Stock Allocation

To ensure product availability, competitive pricing, and efficient logistics, orders are dispatched from one of our strategic fulfillment hubs:

• Fulfillment Hubs: Shipments originate from our logistics centers in the Netherlands or Hong Kong.

• Fulfillment Allocation: Orders are assigned to a warehouse based on stock availability and destination routing. We do not make an upfront commitment as to which specific warehouse your order will ship from.

• Product Authenticity & Quality Control: Regardless of the dispatch location, all products shipped are 100% genuine, brand-new, and undergo quality inspection and serial number logging prior to packaging.

3. Shipping Carriers & Transit Timelines

To ensure maximum security for delicate optical and electronic equipment, we partner exclusively with premium global express carriers.

• Primary Couriers: All orders are shipped via FedEx or UPS with end-to-end tracking and signature requirements.

• Total Delivery Timeframe: You can expect to receive your order within 7 to 14 business days from the date your order is confirmed with cleared payment (this includes handling, warehouse processing, and courier transit time).

• Business Days: Delivery schedules operate Monday through Friday, excluding official public holidays in the dispatch origin, transit hubs, and destination countries.

4. EU Import Duties, Taxes & Customs Compliance

We guarantee a transparent shopping experience with no surprise charges upon delivery for customers residing in the European Union.

• Inclusive Prices: All prices displayed on our website include applicable Value Added Tax (VAT).

• No Extra Customs Fees: For all orders delivered within EU member states, VEXRIONEU, SL manages necessary import declarations and tax settlements (under EU IOSS / OSS frameworks or compliant carrier import procedures). You will not be asked to pay unexpected import duties, tariffs, or carrier clearance fees upon delivery.

5. Tracking & Delivery Inspection

1. Tracking Notification: Once your shipment is dispatched, you will receive an automated email containing your FedEx or UPS tracking number and a direct link to follow your parcel in real time.

2. Signature Requirement: Due to the high value of photographic and electronic gear, a physical signature upon delivery is strictly required.

3. Delivery Inspection: Before signing for your package, please inspect the external box. If the box shows severe damage, crushing, or broken security tape, please refuse delivery or instruct the courier driver to record "Received Damaged" on the electronic signature terminal, and contact us within 24 hours.

6. Delivery Restrictions

• Supported Regions: We ship across mainland Spain, the Balearic Islands, and all official member states of the European Union.

• PO Boxes / Packstations: Because FedEx and UPS require a physical signature for high-value gear, we cannot ship to PO Boxes, Packstations, or military APO/FPO addresses.

FREQUENTLY ASKED QUESTIONS (FAQs)

Q1: When will my order be shipped?

If your order is confirmed with payment before our 18:00 Spain local time cut-off, processing begins the same business day. Orders placed after 18:00 or over the weekend enter processing on the next working day.

Q2: Will I have to pay extra customs duties or VAT when the courier arrives?

No. All shipments to EU countries are delivered duty-paid. The total amount you pay at checkout is final, and you will not face unexpected import taxes or carrier processing fees upon arrival.

Q3: Can I choose whether my order ships from the Netherlands or Hong Kong?

No. Order allocation is automated based on warehouse inventory and delivery optimization. Regardless of which hub dispatches your package, your order remains covered under our standard 7–14 business day delivery window and EU consumer protections.

Q4: Which carrier will deliver my package?

Your order will be shipped via FedEx or UPS. Once dispatched, your tracking link will specify the courier assigned to your package.

Q5: What should I do if my package is delayed beyond 14 business days?

While the vast majority of deliveries arrive on schedule, unforeseen weather or transit disruptions can occasionally occur. If your tracking status stops updating or transit exceeds 14 business days, please contact our support team at support@yourdomain.com so we can initiate an official carrier trace.

Q6: Can I change my delivery address after placing an order?

Address changes can only be made before your order enters dispatch. Once a tracking number has been generated with FedEx or UPS, address modifications cannot be guaranteed due to security controls on high-value items.

Contact Customer Support

For any further questions regarding your delivery or order status:

• Company Name: VEXRIONEU, SL

• Email Support: support@yourdomain.com

• Customer Service Hours: Monday – Friday, 09:00 – 18:00 (CET / Spain Time)