WARRANTY POLICY

Last Updated: July 29, 2026

At VEXRIONEU, SL (accessible via [https://vexrioneu.com]), we ensure that all cameras, optical lenses, camcorders, and photographic accessories sold through our platform are 100% genuine, brand-new, and backed by comprehensive statutory warranty protection.

This Warranty Policy details your coverage rights, technical scope, exclusions, and claims handling procedures in accordance with Spanish Consumer Law (Real Decreto-ley 1/2007 & RDL 7/2021) and European Union consumer standards.

1. Statutory 3-Year Legal Warranty (Garantía Legal)

In accordance with Spanish Royal Legislative Decree 7/2021, all new products purchased from VEXRIONEU, SL for delivery within Spain and across the European Union carry a mandatory 3-year statutory legal warranty starting from the date of physical delivery.

Warranty Period: 36 months (3 years) from the date of delivery confirmed by courier signature.
Coverage Scope: Covers non-conformity defects, internal component failures, optical flaws, and manufacturing faults that occur under normal, intended operating conditions.
Proof of Purchase: Your official store tax invoice (specifying product model and unique serial number) serves as your official proof of warranty. Please retain your invoice for the full 3-year period.

2. What Is Covered Under Warranty

The statutory warranty protects you against internal mechanical, electronic, and optical defects resulting from factory manufacturing faults, including:

Camera Bodies: Sensor defects, shutter mechanism failure, main circuit board/power board faults, internal autofocus sensor errors, and viewfinder/LCD screen electronic failures not caused by external impact.
Optical Lenses: Internal autofocus motor failures (Linear, Stepping, Ultrasonic, etc.), aperture blade jamming or electronic control errors, optical image stabilization (IS/VR/OSS) module defects, and factory element misalignments.
Camcorders & Video Gear: Mainboard processing errors, optical zoom drive failures, internal audio circuit faults, and recording interface failures.
In-Box Accessories: Original battery chargers, AC power adapters, and electronic flashes included in the retail box (covered against manufacturing defects).

3. Exclusions & Limitations

The statutory warranty does not cover damage caused by accidental mishandling, external environmental factors, unauthorized tampering, or normal wear and tear. Specific exclusions include:

Accidental & Physical Impact Damage: Drops, impacts, cracked outer casings, crushed lens barrels, cracked LCD monitors, or bent bayonet mounts.
Liquid, Moisture & Foreign Material Ingress: Water damage, internal corrosion, mold/fungus growth on glass elements, or sand, dirt, and dust contamination inside non-sealed equipment.
Improper Use & Power Issues: Operating gear outside manufacturer parameters, using unapproved third-party battery chargers or power banks, battery leakage damage, or improper storage.
Cosmetic Wear & Consumables: Normal cosmetic degradation, rubber grip expansion/peeling, exterior scratches, lens cap loss, and natural battery health degradation over time.
User Maintenance & Firmware: Sensor cleaning, internal dust removal, routine lens cleaning, or failed user-initiated firmware updates.
Unauthorized Servicing: Any disassembly, modification, or repair attempt performed by unauthorized third-party technicians automatically voids the remaining warranty.
Consequential Loss: VEXRIONEU, SL is not liable for indirect or commercial losses, including missed photo shoots, commercial event cancellations, lost media/footage, or rental costs resulting from equipment downtime.

4. Serial Number Registration & Fraud Prevention

Every camera body, optical lens, and high-value electronic unit sold by VEXRIONEU, SL has its unique factory Serial Number recorded in our system and linked to the purchase invoice prior to shipment.
To qualify for warranty service, the serial number on the returned product must be fully legible and match our database sales records exactly.

5. How to Initiate a Warranty Claim

If your equipment develops a technical fault during the 3-year warranty period, please follow our claim process:

Step 1: Submit Your Claim

Send an email to support@vexrioneu.com with the following information:

Order Number & Tax Invoice.
Product Model & Serial Number.
Clear description of the fault, accompanied by photos or a short video demonstrating the issue.

Step 2: Technical Review & Return Authorization

Our technical support team will evaluate your claim and issue a Return Merchandise Authorization (RMA) along with warehouse return instructions.
Shipping Costs: For valid warranty claims, VEXRIONEU, SL will provide a prepaid courier return label or cover the return transit costs within the EU.

Step 3: Resolution Hierarchy (Spanish Consumer Law)

Once the defect is inspected and verified by our technical center:

Free Repair: The product will be repaired free of charge using original components within a reasonable timeframe (typically 10 to 21 business days).
Replacement: If repair is unviable, impossible, or disproportionately delayed, we will replace the item with an identical new unit.
Refund / Price Reduction: If neither repair nor replacement is technically possible, a partial price reduction or full refund will be issued upon mutual agreement.

6. Contact Information

For technical support, warranty inquiries, or claim updates:

Company: VEXRIONEU, SL
Email: support@vexrioneu.com
Registered Address: Carrer del Roselló 132, 3rd floor, door 1, 08036 Barcelona, Spain
Customer Care Hours: Monday – Friday, 09:00 – 18:00 (Spain / CET)