PAYMENT INFORMATION POLICY

Last Updated: July 29, 2026

At VEXRIONEU, SL (accessible via [https://vexrioneu.com]), we prioritize security, transparency, and data protection for all financial transactions. Because we specialize in high-value cameras, optical lenses, and electronic equipment, we enforce strict payment verification protocols to protect both our customers and our business against fraud.

This Payment Information Policy outlines accepted payment methods, currency rules, security standards, and authorization protocols for orders placed on our store.

1. Accepted Payment Methods

We accept secure electronic payment methods for orders delivered across Spain and European Union (EU) member states:

Credit & Debit Cards: Visa, MasterCard, Maestro, and American Express.
Digital Wallets: Apple Pay, Google Pay, and PayPal.
Direct Bank Transfer (SEPA): Available upon request for high-value purchases. Orders placed via SEPA transfer will enter warehouse processing once funds have cleared in our Spanish bank account.

Note: We do not accept cash on delivery (COD), personal checks, or crypto-assets.

2. Currency, Prices, and EU VAT

Operating Currency: All transactions, prices, invoices, and refunds are processed strictly in Euros (€).
Value Added Tax (VAT): All prices displayed on our website include applicable Value Added Tax (VAT / IVA).
EU Cross-Border Tax Settlement: In accordance with European Union OSS (One Stop Shop) tax rules, the VAT rate applied during checkout corresponds to the destination country where the package is delivered.
No Extra Fees at Checkout: We do not charge hidden surcharge fees for paying via credit card or standard digital wallets.

3. Payment Security & Data Protection (PSD2 & SCA)

Your financial safety is guaranteed through industry-standard encryption and regulatory compliance:

PCI-DSS Compliance: All payments are processed through fully certified Level 1 PCI-DSS payment gateways (such as Stripe, PayPal, or RedSys).
Zero Card Storage: VEXRIONEU, SL never stores, processes, or retains full credit/debit card numbers, CVV security codes, or banking PINs on our web servers.
End-to-End Encryption: Website checkout connections are encrypted using 256-bit Secure Sockets Layer (SSL / TLS) technology.
Strong Customer Authentication (SCA): In compliance with the EU Revised Payment Services Directive (PSD2), card payments undergo 3D Secure verification (e.g., Verified by Visa or MasterCard Identity Check). You may be prompted by your issuing bank to approve the transaction via your mobile banking app, SMS code, or biometric verification.

4. Fraud Prevention & Order Authorization

Due to the high monetary value of professional photographic equipment, VEXRIONEU, SL enforces strict fraud prevention measures:

Security Checks: All transactions are subject to automated anti-fraud screening. We reserve the right to verify card billing details and flag high-risk transactions.
Order Verification Request: In certain cases, our compliance team may reach out to request additional proof of identity or authorization before dispatching high-value gear.
Order Cancellation: VEXRIONEU, SL reserves the right to cancel any order and issue a full refund if a transaction is flagged as fraudulent, unauthorized, or associated with suspicious activity.
Serial Number Anti-Fraud Records: The unique factory serial number of every camera, lens, and electronic device is permanently linked to your payment record and invoice prior to dispatch.

5. Billing & Official Invoices

Automated Invoice Generation: Upon completion of your order and payment clearance, an official VAT invoice will be generated and emailed to your registered email address.
Invoice Details: Under Spanish tax law (Ley General Tributaria), invoices state the legal business identity (VEXRIONEU, SL), Tax ID (ESB88976816), items purchased, serial numbers, applied VAT rates, and destination shipping address.
B2B Invoices: Business customers requiring a corporate invoice with a valid intra-community EU VAT ID must input their company name and VAT number during the checkout process.

6. Refunds and Chargeback Security

Original Payment Method: Refunds approved under our Return & Refund Policy or Warranty Policy will be processed exclusively back to the original payment method used at checkout. We cannot process refunds to third-party bank accounts or alternative credit cards.
Refund Timeline: Once a returned, factory-sealed product is received and inspected at our warehouse, your refund will be issued within 24 hours. Bank processing times may take an additional 3 to 5 business days depending on your financial institution.
Fraudulent Disputes & Chargebacks: Any attempt to file a fraudulent chargeback or return a different item/serial number will be contested vigorously. VEXRIONEU, SL will provide payment processors and law enforcement authorities with full audit trails, including 3D Secure authorization logs, serial number records, and courier signature proof of delivery.

7. Contact Payment Support

If you experience payment errors during checkout, need a billing adjustment, or require assistance with SEPA bank transfer details:

Company: VEXRIONEU, SL
Support Email: support@vexrioneu.com
Corporate Address: Carrer del Roselló 132, 3rd floor, door 1, 08036 Barcelona, Spain
Support Hours: Monday – Friday, 09:00 – 18:00 (Spain / CET)