CONTACT US / ATENCIÓN AL CLIENTE

Have a question about a camera body, lens compatibility, shipping details, or an existing order? Our customer support team based in Barcelona is here to help you.

📩 Get in Touch

• Customer Support Email: support@vexrioneu.com

• Response Time: We aim to respond to all inquiries within 24 business hours (Monday through Friday).

• Customer Service Hours: Monday – Friday, 09:00 – 18:00 (Spain / Central European Time - CET)

🏢 Legal & Corporate Information

VEXRIONEU, SL is a legally incorporated company in Spain, operating in full compliance with European Union e-commerce regulations.

• Legal Entity Name: VEXRIONEU, SL

• Spanish Tax Identification Number (NIF / VAT): ESB88976816

• Registered Corporate Address:

  Carrer del Roselló 132, 3rd floor, door 1

  08036 Barcelona, Spain (European Union)

• Commercial Register: Registered in the Commercial Registry (Registro Mercantil) of Barcelona.

📦 Warehouse & Return Notice

For safety, quality control, and inventory processing, all returned goods require a Return Merchandise Authorization (RMA) prior to shipping.

• Please do not send returned items directly to our registered corporate address without contacting support first.

• Email support@vexrioneu.com with your order details and product serial number to receive designated warehouse return instructions.